I am writing to you regarding an issue for disabled people wanting to attend the Rugby League World Cup.
Due to health problems I am unable to plan things long term, but I felt I would be able to attend the game at the KC Stadium in Hull between England and Fiji on Saturday 9th November with my family.
We went to the KC box office on Monday 4th November who informed us that we had to book via the RFL World Cup ticket line as the venue had no tickets to sell for wheelchair users. In addition wheelchair users cannot book online. I felt this was discriminatory in the first place due to the enhanced fees charged when you book over the phone. Nevertheless we didn’t want to miss out on seeing the World Cup in our home city and at our Club’s ground. My ten year old was particularly excited.
However it was almost impossible to get through on the disabled ticket line. I persisted each day until eventually speaking to an agent at approximately 1.30 pm today (Thursday 7th). He seemed unaware of what the arrangements for wheelchair users were. Instead of discussing it with me he put me through to a mailbox where I left a message with contact details. Needless to say I wasn’t called back.
Life is challenging enough without the extra hassle placed by not having equal access to services as able bodied people, and I am very disappointed that we have been excluded from this historic event due to my disability. This is extra hard on my ten year old son as rugby league has always been something we have been able to do as a family.
I look forward to reading your thoughts on this matter.